The following restrictions apply to products which specifically state they are covered by our full 60 day money back guarantee. Please read the following terms & conditions before making your purchase. Non-adherence of these conditions will void the guarantee.
- All money back guarantees offered by Office Monster are subject to a maximum period of 60 days, unless otherwise stated, from date of purchase. No refund claims outside of this period will be considered;
- The original product and all parts must be returned to us.
When returning used items, covered by our money back guarantee if not completely satisfied, please complete the following steps:
(a) Return the goods in question to us in appropriate packaging to ensure no damage occurs in transit, the items must be carriage paid we will not accept reverse charges and we will refund you the original price paid for the goods.
(b) Please note that all products remain the property of Office Monster unless the guarantee expires or is forfeit by the customer. As such we expect products to be returned to us in good condition and should not be damaged beyond reason.
(c) Enclose a letter describing (in as much detail as possible) how you used the item in question and the result. Please include the name of the product, approximate number of uses, and details of any unexpected results. We receive a tiny number of returns and all feedback is sent to the manufacturer for use in research & development of the product in question.
We offer the money back guarantee at our cost in good will and fully expect our customers to take the time to provide us with the necessary feedback if claiming against the guarantee.
We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.
Please print this page and keep it for your own reference.
Thank you for taking the time to read the terms and conditions of our money back guarantee. We hope it demonstrates our confidence in the product ranges we stock and provides you with confidence to make a purchase.
