If you're missing something, please contact us as soon as possible and our customer service team will be happy to help.
The majority of all orders are received next day subject to stock availability, if you have not recieved your order, please contact our support team by emailing firstname.lastname@example.org or alternatively, call us on 0800 321 3651.
If any of your order is damaged, please report it to our customer services team within 48hrs of receipt of your delivery, if the damage is visible on the outer packaging, please where possible, note this on the delivery note when signing for your parcel(s).
Standard next day delivery is £3.50 + VAT and free for orders over £50 (excluding VAT). For furniture, you will have the option to upgrade your delivery to next day and also have the option for installation where available.
For full information on our delivery policies and timings, please visit our delivery information page.
You can place orders quickly online or alternatively, call our sales team on 0800 321 3651. Business customers can also email purchase orders to email@example.com
We accept secure payments via Stripe & Paypal. Business account customers can also order via account through our website.
We offer a guest checkout option, if you wish, this can be converted to a full account at a later date.
You can apply for a business account by completing our online application form.
Some manufacturers are happy to provide free samples, please contact us for more information.
We aim to collect returns within 72 hours from the return being raised.
As a minimum, furniture is delivered kerb-side as close to the entrance of the property as possible, in most cases, delivery drivers are happy to take furniture to a room of choice, however this is not always possible due to insurance purposes. If you would prefer, we offer a furniture installation for a small fee.