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Coronavirus

delivery

Delivery

Our Delivery Policy

PLEASE NOTE: DUE TO HIGH DEMAND - ALL UK COURIERS ARE TAKING LONGER TO DELIVER. WE WILL SHIP ON A NEXT DAY SERVICE BUT PLEASE ALLOW UP TO 3 DAYS.

All orders will be processed the same working day if placed before 17:00pm (Monday to Friday). Any orders placed after this time, weekends or public holidays will be processed on the next working day.

Next day delivery is subject to items being available in stock at the time of purchase. All furniture items must be placed by 14:00pm to qualify for next day delivery, any orders placed after this time will be delivered within 48hrs, excluding furniture installations and made to order items.

All deliveries will be made between 8:00am and 18:00pm Monday to Friday, excluding public holidays and weekends.

All deliveries must be signed for and any visible parcel damage or parcel shortages reported to the driver and noted on the delivery note. If no-one is available to accept the delivery, we will endeavour to re-attempt the delivery on another day.

Please note, furniture deliveries will have a pre-arranged delivery day, should this delivery fail due no-one being available, re-attempts will be at the courier’s discretion and from time to time, they may return the items to us following the first failed delivery attempt. We therefore reserve the right to charge additional delivery costs should this arise.

Next day delivery is available to UK mainland postcodes and delivery to the Channel Islands, Scottish Islands, Isles of Scilly and Isle of Man are not a guaranteed next day service, therefore we advise delivery within 72hrs to these locations. Please note we do not deliver to PO Box addresses.

 

Delivery Schedule

Orders Placed Monday before 17:00pm Delivery Tuesday
Orders Placed Tuesday before 17:00pm Delivery Wednesday
Orders Placed Wednesday before 17:00pm Delivery Thursday
Orders Placed Thursday before 17:00pm Delivery Friday
Orders Placed Friday before 17:00pm Delivery Monday
Orders Placed Saturday or Sunday Delivery Tuesday

All furniture items must be placed by midday for next day delivery - deliveries will be delivered on the next working day.

 

Delivery Charges

 

Order Value £0.00 - £49.99 excluding VAT £3.50 Next Working Day Delivery
Order Value £50.00+      excluding VAT FREE Next Working Day Delivery (Excludes Furniture)

Furniture Delivery Charges

Order Value £0.00+ excluding VAT FREE!

Free delivery excludes highlands & islands - delivery charge calculated at checkout.

As standard, furniture items will be delivered at the kerb-side, however during a survey of 20 furniture deliveries, 90% were delivered to a room of choice – this is at the couriers discretion and usually due to insurance purposes for manual lifting. If you do have any specific delivery requirements for your furniture, please contact us at the point of order and we will aim to accommodate where possible.

We also offer a full furniture installation on a day of choice for a small additional cost, all packaging will be removed and your furniture items built where required. Our drivers will call ahead of the install day to ensure it’s convenient to enter your premises at the agreed time. For more information on this service, please contact us.

 

Picking Errors & Additional Items

From time to time, we get things wrong! Any incorrect, shortage or additional items must be reported within 48hrs of receipt of the delivery. We reserve the right to refuse any claims made after this time. All picking errors, short deliveries and additional item deliveries will be rectified immediately at no additional cost. Any incorrect items or additional items must be returned unopened and in resalable condition.

 

Faulty Goods

Should you receive any goods that are faulty or not working as they should, please contact us and we will provide a full collect and replace at no additional cost.

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